Privacy Policy

Effective as of May 20th, 2016

In the following policy, Schanaco refers to the service offered by Schanaco Limited. (the “Company” or “We”) through the Schanaco website (the “Service”). This Privacy Policy explains (i) what information we collect through your access and use of our Service (ii) the use we make of such information; and (iii) the security level we provide for protecting such information.

By visiting Schanaco’s websites and using the Services provided here, you consent to the terms outlined in this privacy policy.

Legal Framework

The Company is located in Hong Kong. Hosting infrastructure is located within Switzerland, Singapore and Japan, thus governed by the laws and regulations of Switzerland, Singapore, Japan and Hong Kong.

Data related to the opening of an account

Any information provided to Schanaco through either our waiting list, optional email verification, or optional notification/recovery email setting in your account, are considered personal data.

Such data will only be used to contact you with important notifications about Schanaco, to send you an invitation link to create your Schanaco account, to verify your Schanaco account, or to send you password recovery links if you enable the option.

Data Collection

Our company’s overriding policy is to collect as little user information as possible to ensure a completely private and anonymous user experience when using the Service.

Service’s user data collection is limited to the following:

  • Visiting our website: We use analytics to monitor basic usage details you have with our Service. This is to improve services. No personal data is collected with our analytics.
  • Communicating with Schanaco: Your communications with the Company, such as support requests, bug reports, or feature requests may be saved by our staff.
  • IP Logging: Schanaco logs the IP addresses used to access our Service to ensure security of our Services.
  • Payment Information: The Company relies on third parties to process credit card transactions, so the Company necessarily must share payment information with third parties.
  • Operational Information: Our service uses your supplied information to facilitate the function of creating invoices, purchase orders, payments and etc. This information stored is kept confidential and within your own account. The Company does not use this information for any other reason than to provide the services we offer.

Data Use

We do not have any advertising on our site. Any data that we do have will never be shared except under the circumstances described below in Data Disclosure. Data analysis on the limited data we do possess is strictly to help improve our services.

Data Storage

All servers used in connection with the provisioning of the Service are located in Switzerland, Singapore and Japan. Vital data is stored in encrypted format on our servers. Offline backups may be stored periodically. We do not store any credit card information on our servers. Credit card transactions are strictly handled by your selected payment gateway provider over a encrypted connection.

Data Retention

When a Schanaco account is closed, data is immediately deleted from production servers. Active accounts will have data retained indefinitely. Deleted data may be retained in our backups for up to 30 days.

Data Disclosure

We will only disclose the limited user data we possess if we receive an enforceable court order from the local government court for data stored only within that governments jurisdiction. If a request is made for encrypted message content that Schanaco does not possess the ability to decrypt, the fully encrypted message content may be turned over. If permitted by law, Schanaco will always contact a user first before any data disclosure.

Modifications to Privacy Policy

Schanaco reserves the right to periodically review and change this policy from time to time and we will notify users who have enabled the notification preference about changes to our Privacy Policy. Continued use of the Service will be deemed as acceptance of such changes.

Applicable Law

This Agreement shall be governed in all respects by the substantive laws of the Hong Kong. Any controversy, claim, or dispute arising out of or relating to the Agreement shall be subject to the jurisdiction of the competent courts of Hong Kong.